We value all of the children and families we serve and Providence House, and each of our clients are entitled to the rights listed below.

• The right to be treated with consideration and respect for personal dignity, autonomy and privacy

• The right to reasonable protection from physical, sexual or emotional abuse, neglect, and inhumane treatment

• The right to receive services in the least restrictive, feasible environment

• The right to participate in any appropriate and available service that is consistent with an individual service plan (ISP)/engagement plan, regardless of the refusal of any other service, unless that service is a necessity for clear treatment reasons and requires the person’s participation

• The right to give informed consent to or to refuse any service, treatment or therapy, including medication absent an emergency

• The right to participate in the development, review and revision of one’s own individualized treatment plan and receive a copy of it

• The right to freedom from unnecessary or excessive medication, and to be free from restraint or seclusion unless there is immediate risk of physical harm to self or others

• The right to be informed and the right to refuse any unusual or hazardous treatment procedures

• The right to be advised and the right to refuse observation by others and by techniques such as one-way mirrors, tape recorders, video recorders, television, movies, photographs or other audio and visual technology. This right does not prohibit an agency from using closed-circuit monitoring to observe seclusion rooms or common areas, which does not include bathrooms or sleeping areas.

• The right to confidentiality of communications and personal identifying information within the limitation and requirements for disclosure of client information under state and federal laws and regulations

• The right to access his/her/their own record unless access to certain information is restricted for clear treatment reasons. If access is restricted, the treatment plan shall include the reason for the restriction, a goal to remove the restriction, and the treatment being offered to remove the restriction.

•  The right to be informed a reasonable amount of time in advance of the reason for terminating participation in a service, and to be provided a referral, unless the service is unavailable and not necessary

• The right to be informed of the reason for denial of a service

• The right to not be discriminated against for receiving services on the basis of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability/differences, genetic information, human immunodeficiency virus status, or in any manner prohibited by local, state, or federal laws

• The right to know the cost of services

• The right to be verbally informed of all client rights, and to receive a written copy upon request

• The right to exercise one’s own right without reprisal, except that no right extends so far as to supersede health and safety considerations

• The right to file a grievance

• The right to have oral and written instructions concerning the procedure for filing a grievance, and assistance in filing a grievance if requested

• The right to be informed of one’s own condition

• The right to consult with an independent treatment specialist or legal counsel at one’s own expense

Providence House Staff Responsibilities

Staff are required to follow the client rights policy and client grievance procedures. There shall be documentation in each employee’s personnel file, including contract staff, volunteers and student interns, that they have received a copy of both the Client Rights Policy and the Client Grievance Procedure and has agreed to abide by them.

All staff will be able to explain any and all aspects of the Client Rights and Grievance Procedure upon request. Clients have the right to receive the explanation of rights in a manner appropriate for the client’s understanding in written and oral formats.

Client Responsibilities

Use of Providence House is voluntary and engagement with all services is outlined in the Family Preservation Engagement Plan. These services must be upheld in order to utilize the Crisis Nursery. It is the client’s responsibility to schedule and attend all appointments.

• It is the client’s responsibility to schedule, cancel, and reschedule all appointments in a timely manner.

• Confidentiality of the other families served by the agency must be upheld. This includes not taking pictures or sharing information that may be learned while in services or visiting on-site.

• Parents/guardians are asked to refrain from sharing identifying information regarding the children and families served at Providence House.

• Clients are responsible for and encouraged to own progress and goal achievement and will be supported in the right to self-determination.